Check Your Television
Samsung and LG televisions use their own operating systems and app stores. They do not normally install Android APK files.
Find a Compatible Application
Open the App Store
On Samsung, open Apps. On LG, open the LG Content Store or Apps area.
Search for a Player
Search for IPTV Smarters or IBO Player Pro.
Install the Available App
Select a compatible result and install it. Some third-party players may require separate activation or an optional purchase.
Configure IPTV Smarters with Xtream Codes
Use this option if the installed application allows direct login with a username, password and server URL.
Choose Xtream Codes
Open the application and choose Login with Xtream Codes API or the equivalent Xtream login option.
Enter Your Information
Enter the username and password supplied in your Evolution Box activation email.
Add the Account
Select Add User or Login and wait while the application downloads the channel list.
Configure IBO Player Pro with MAC and Device Key
Use this method if the application shows a MAC Address and Device Key or activation code on its opening screen.
Open IBO Player Pro
Open the application and wait for its device information to appear.
Take a Clear Photo
Take a photo showing both the MAC Address and Device Key.
Send It Through Live Chat
Send the photo through the official Evolution Box Live Chat so our team can configure the playlist.
Reload the Application
After support confirms the configuration, reload the playlist or restart the application.
Refresh the Channel List
If recently added channels or content do not appear, update the playlist from the application settings or main screen, depending on the version installed.
Open Playlist Settings
Find the playlist-management or account section.
Select Update or Refresh
Select Update Playlist, Refresh, Reload or the corresponding option shown by your application.
Restart the Application
Close and reopen the application after the update finishes. Restart the television if necessary.
Common Smart TV Problems
Frequently Asked Questions
New to Evolution Box?
Have a compatible player installed on your Samsung or LG TV? Start a free 24-hour Evolution Box trial to test the service before choosing a paid subscription. If you are unsure which app to use, contact our support team first.
The trial covers the Evolution Box service. Third-party player activation fees or purchases are separate and are not included.
Still Need Help?
Send us a clear photo of the error and tell us the television brand, model, application and exact channel affected.